Refund & Cancellation Policy

At Gafla Quiz, we are committed to providing a great premium experience. Our premium membership unlocks AI image prompts, ad-free browsing, and exclusive content instantly upon payment.

Because we deliver digital content that is made available immediately, our general policy is that premium memberships are non-refundable. However, we recognise that exceptional circumstances occur, and we handle every case fairly.

Under the Consumer Protection Act, 2019 (India) and general e-commerce practice, digital products and services that are delivered immediately upon purchase are typically exempt from standard return/refund obligations once access has been granted.

When you purchase a Gafla Quiz Premium Membership:

• Your account is upgraded instantly after payment verification
• You gain immediate access to all premium AI prompts and features
• Ads are removed from your account immediately
• The digital content is consumed upon access

As such, we maintain a no-refund policy for digital membership access once it has been activated, except in the specific circumstances listed below.

Here is a quick reference for common refund scenarios:

Scenario	Refund
Changed mind after premium is activated	Not eligible
Purchased by mistake, premium not yet activated	Case by case
Duplicate / double charge for same membership	Eligible
Payment deducted but premium not activated	Eligible
Unauthorised transaction (account hacked)	Eligible
Technical failure on our side preventing access	Eligible
Membership shared/abused (policy violation)	Not eligible
Account suspended for terms violation	Not eligible

We will issue a full refund in the following situations:

1. Duplicate Payment

If you were charged more than once for the same membership (e.g., a technical error caused two deductions), we will refund the duplicate amount in full. Please contact us within 7 days with both transaction IDs.

2. Payment Deducted But Membership Not Activated

If your payment was successfully deducted by Razorpay or PayPal but your account was not upgraded to premium within 30 minutes, you are entitled to either:

• Manual activation of your premium account (preferred), or
• A full refund if activation cannot be completed

Contact us within 48 hours with your payment transaction ID and registered email.

3. Unauthorised Transaction

If a payment was made on your account without your knowledge or consent (e.g., your account was compromised), please contact us immediately. We will investigate and, if confirmed, issue a refund and secure your account.

4. Technical Error on Our Platform

If a verified bug or technical failure on our end prevents you from accessing premium content after payment, we will fix the issue immediately. If we cannot resolve the issue within 7 business days, a full refund will be issued.

To request a refund, follow these steps:

• 1

  Email us at support

  Send an email to support@gaflaquiz.com with the subject line: "Refund Request – [Your Username]"

• 2

  Include your details

  Provide your registered email address, username, payment transaction ID (from Razorpay or PayPal), amount paid, date of payment, and reason for the refund request.

• 3

  We review your request

  Our team will review your request within 2–3 business days and respond to your email with our decision.

• 4

  Refund processed

  If approved, the refund will be initiated within 5–7 business days. The amount will be returned to the original payment method.

Once a refund is approved and initiated by us, the time for the amount to appear back in your account depends on your payment method and bank:

• Razorpay (UPI / Net Banking / Debit Card) — typically 5–7 business days
• Razorpay (Credit Card) — up to 7–10 business days depending on your card issuer
• PayPal — typically 3–5 business days (to your PayPal balance) or up to 10 business days for bank transfer

We have no control over bank or payment processor timelines once the refund is initiated. If you have not received your refund within the stated time, please check with your bank first before contacting us.

For Indian users who paid via Razorpay, refunds are processed directly through the Razorpay platform back to your original payment instrument:

• UPI — refunded to the UPI ID used during payment
• Net Banking — refunded to the originating bank account
• Debit/Credit Card — refunded to the card used for payment
• Razorpay Wallet / EMI — refunded to the respective instrument per Razorpay's policies

You can also view your transaction history and refund status on the Razorpay portal if you received a payment receipt link. For Razorpay-specific disputes, refer to Razorpay Support.

For international users who paid via PayPal, approved refunds are processed through PayPal back to your original funding source:

• PayPal Balance — refunded immediately to your PayPal balance
• Credit/Debit Card via PayPal — typically 3–5 business days to reflect on your card
• Bank account via PayPal — up to 5–10 business days

PayPal's buyer protection programme is separate from our refund policy. If you open a PayPal dispute before contacting us, we may be limited in our ability to resolve the issue quickly. We strongly recommend contacting us first at support@gaflaquiz.com.

We understand that payment disputes sometimes arise. We strongly encourage you to contact us directly first before initiating a chargeback with your bank or card issuer.

Most issues can be resolved quickly and amicably. Chargebacks involve a formal dispute process with the payment network that can be time-consuming for both parties.

If your chargeback is upheld by the bank due to a legitimate issue on our end, we will not contest it. We only dispute fraudulent or unjustified chargebacks.

We're here to help. If you have any questions about this policy or need assistance with a refund request, please get in touch: